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Carnival's Wi-Fi Service

Published 03/12/2015 02:00 AM   |    Updated 10/13/2021 05:33 PM

To keep you connected while at sea, every one of our ships provides satellite Internet access at our Internet Cafés and through the bow-to-stern ship-wide Wi-Fi network.

What plans are offered?

We have upgraded our communications technology to the latest, state of the art systems and guests now have access to much faster speeds at an affordable price! Guests can upgrade from one plan to another and can use multiple devices per plan, including their smart phone, laptop or shipboard Internet cafe but only one device can be used at a time. Our ships feature awesome internet plans.

Social Wi-Fi Plan  
Access the most popular social websites and applications including Facebook, Twitter, Instagram, Pinterest, Linkedin, Facebook Messenger, Whatsapp, SnapChat and the most popular airline sites. Does not include access to most websites and email. Does not support Skype or access to video and music streaming (such as Netflix, Hulu, Spotify, Pandora). Cellular-network-dependent Wi-Fi calling and Facetime services are also not supported. 

Value Wi-Fi Plan 
Access popular social websites, email and applications including Facebook, Twitter, Instagram, Pinterest, Linkedin, Facebook Messenger, Whatsapp, SnapChat and the most popular airline sites as well as news, entertainment (not including streaming sites), sports, weather, banking and finance. Post pictures of your trip and make your friends jealous. Faster speeds than the Social Plan. Does not support Skype or access to video and music streaming (such as Netflix, Hulu, Spotify, Pandora). Cellular-network-dependent Wi-Fi calling and Facetime services are also not supported. 

Premium Wi-Fi Plan
Our Premium Wi-Fi plan provides you access to all sites under the Social and Value Plans at the fastest possible connection on board (3 times faster than the Value Plan). Our Premium Plan also supports apps like Zoom, Skype and Teams video calling, where coverage allows. Does not support access to video and music streaming (such as Hulu, Spotify, Pandora); Netflix can be viewed through your Netflix account/app. Cellular-network-dependent Wi-Fi calling and Facetime services are also not supported.
 

Package

Pre-Cruise Purchase
All ships
(excluding Freedom, Horizon, Magic, Sunrise)

Pre-Cruise Purchase
Freedom, Horizon,
Magic, Sunrise

Onboard Purchase

Onboard
Single Day Purchase

Social

$6.80 per day

$7.60 per day

$10.00 per day

N/A

Value

$10.20 per day

$10.80 per day

$13.00 per day

$17.00 per 24 hours

Premium

$14.45 per day

$13.60 per day

$17.00 per day

$25.00 per 24 hours

Prices are based on cruise-long plans and are subject to change without prior notice. 

How to purchase a plan?

Before Your Cruise: We offer guests the opportunity to pre-purchase Internet plans at a discounted rate online via the 'Manage My Booking' tab on carnival.com, send as a gift to family and friends through The Fun Shops or call our Fun Shops department at 1-800-522-7648, Monday through Sunday, 9:00am-9:00pm ET. When pre-purchasing, guests must purchase a plan that covers the entire duration of their cruise. Plans may be pre-purchased online up to 11:59pm ET, the evening prior to the cruise departure (or up to 9:00pm ET, the evening prior to the cruise departure, if calling our Fun Shops department). Daily plans are available for purchase on board.

On Board Your Cruise: To access Carnival’s shipboard Wi-Fi service, guests simply turn on their device's Wi-Fi feature and access the Wi-Fi settings to receive all necessary instructions on how to purchase the Wi-Fi plans. 


What restrictions are there?

Please note that as our services are carried via satellite; there are a few limitations compared to your home network.

  • Only one device at a time can connect to Wi-Fi.
  • Satellite internet speed may vary depending on location and time of day.
  • Access to certain sites such as mature or violent content is blocked.
  • VPN connections are not supported - discuss your VPN limitations with your company’s IT department if you are planning to work while sailing. We are not able to change your settings onboard.
  • Pricing for plans purchased pre-cruise vary from plans purchased at time of sailing.
  • No refunds after plan is activated on board.


What are some tips to improve the experience?

  • Once you board, turn Airplane Mode ‘On’ and connect to Carnival Wi-Fi. By using Airplane Mode, you avoid roaming fees charged by your carrier. Airplane Mode is typically found in your phone’s Settings.
  • To benefit from faster speeds, turn off background app data services and updates
  • Discuss VPN limitations with your company’s IT department if you are planning to work while sailing. We are not able to change your settings onboard.
  • Get the most from your cruise Internet time and your trip — make sure you are powered up and prepared before you board the ship with this handy pre-cruise checklist. Here are a few things you want to remember to pack for your cruise:
  • Wi-Fi enabled laptop and mobile devices
  • Power supply for each of the devices you are bringing with you
  • Data cables to transfer pictures
  • Headphones


Do you have public computers onboard?
All of our ships feature areas with publicly accessible computers, which are open twenty four hours a day. You may use your existing internet plan with them, if you have one. These are Microsoft Windows based PCs with standard internet browsers. They do not offer MS Office or other specific software. You may not install your own software on them. Printing is offered at no charge.

 

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