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Spa Pre-Cruise Purchase Information

Published 03/12/2015 02:01 AM   |    Updated 01/30/2023 09:40 PM

Pre-Cruise Purchase

For your convenience, Carnival offers pre-purchase of spa treatments prior to the start of your cruise. More than 30 different treatments are available for pre-purchase including acupuncture services, soothing massages and Elemis advanced facials, invigorating detoxification wraps and slimming treatments. Hairstyling, hair cutting and coloring, eye brow shaping and waxing services are not offered for pre-purchase online.

Once your booking is fully deposited and you have registered on Carnival.com, you will be able to view pricing and details and book spa treatments. From Manage My Booking, My Cruise Manager, simply click on 'Spa & Salon Services'. Only spa services relevant to your cruise will be displayed. Pricing for spa treatments may vary depending on the appointment time. Certain services may be offered at value pricing during the time the ship is in port.

To purchase a spa treatment, select the treatment of your choice.The price is locked in at the time of pre-purchase. Full credit card payment is due upon completion of the order process at 'Check Out' via a secure encrypted reservations portal. No checks or any other form of payment can be accepted. Once the spa treatment is purchased, you are provided with a printable spa treatment order summary with details on the specific treatment and appointment time.

Pre-purchase of spa treatments is available up to 3 days prior to sailing.  After the online pre-purchase cut-off, you may purchase spa treatments once on board your cruise. Due to availability, we strongly suggest that guests take advantage of ordering their spa treatments in advance in order to avoid disappointment once on board.

Please Note: Guests must be at least 18 years of age to reserve spa treatments online. Reservations made by underage guests are subject to cancellation. In order to pre-purchase a spa treatment, a valid U.S address is needed; guests with international addresses will not be able to book online. Guests must accept Spa 'Terms and Conditions' in order to pre-purchase spa services. Cloud 9 Spa, Spa Carnival and Salons are open 8:00am-10:00pm.

To review Terms & Conditions prior to your purchase, click here

For technical questions, please contact Online Support at 1-800-845-2599, 9:00am-9:00pm ET, Monday through Sunday.  

 
Cancellation/Refund Policies
  • For online cancellations and changes that occur 7 full days or more prior to the sailing date, a full refund will automatically be posted to the form of payment that was used to pay for the spa treatment. This policy is effective regardless of whether or not the person who purchased the spa treatment is sailing. For changes, such as a date and/or time change to a pre-purchased spa treatment, it will be necessary to cancel the order and purchase it again with the desired date and time. 
  • No changes can be made within 7 days prior to sailing date (the 'cut-off date'). If you need to make changes after the cut-off date, you must wait until after boarding the ship and see the Spa Manager on board in the spa. Once on board, any refunds will be made to the Sail & Sign® account of the spa order contact person's Sail & Sign account, not the original form of payment used to secure the online order. This applies even in the event that spa treatments were purchased as a gift by someone who is not sailing.
  • Onboard Cancellation Policy: Please give us 24 hours notice before canceling your appointments or your Sail & Sign account will be subject to a 50% charge of the spa treatment cost.
  • In the event of a cruise booking cancellation, a full refund will automatically be posted to the original form of payment used to pay for the spa treatment order. This is providing that the cancellation is prior to the 'cut-off date'. If the designated contact person on a spa order must cancel from their cruise booking, any remaining guests on the booking who are sailing would like to retain the spa order, a new contact person needs to be assigned. If a designated contact person cancels and does not reassign the responsibility, all of the associated spa orders will automatically cancel and be refunded. Please note this unprecedented situation is delaying our processing times so calling/emailing us will not expedite the process. We appreciate your patience.
     

For post cruise inquiries, click here.

To purchase spa products post-cruise, please visit: www.timetospa.com

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