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Carnival Gift Cards - Frequently Asked Questions

Published 03/13/2015 09:14 PM   |    Updated 03/05/2020 02:36 PM
The Carnival Gift Card is a pre-paid gift card similar to a gift certificate that can be used as payment toward a cruise booking on our ships*, online pre-purchase of shore excursions, spa experiences, in-room gifts and shopping or toward your onboard Sail & Sign spending account, once you are on board. The gift card may be purchased online at carnival.ourgiftcards.com, directly on board Carnival Cruise Line fleet operating within the US, or at approximately 9,000 retail locations; including Kroger, Giant Eagle, Hyvee, Price Chopper, Safeway, Meijer, Albertsons, Lowes, Winn Dixie, Office Max and Publix. Gift card may be redeemed online at carnival.com or directly on board. It's more convenient than cash or a paper gift certificate.
 
*Please Note: Gift cards are not accepted on ships that sail with a functional onboard currency other than USD; therefore, gift cards will not be redeemable (or sold) on board Carnival Spirit and Carnival Splendor while operating in Australia as the functional onboard currency is AUD. 
 
General Product Information
 
Are Carnival Gift Cards available in retail locations?
Yes, the Carnival Gift Card can be purchased in approximately 9,000 retail locations including Kroger, Giant Eagle, Hyvee, Price Chopper, Safeway, Meijer, Albertsons, Lowes, Winn Dixie, Office Max and Publix. 
 
Can anyone use my Carnival Gift Card?
Yes. Because your name does not appear on the card, you may use it yourself or give it to anyone you choose.
 
May I purchase a Carnival Gift Card by phone?
No, the Carnival Gift Card cannot be purchased by phone – they can only be purchased online at carnival.ourgiftcards.com, on board Carnival Cruise Line ships as well as at approximately 9,000 retail locations. Gift cards are not accepted on ships that sail with a functional onboard currency other than USD; therefore, gift cards will not be redeemable (or sold) on board Carnival Spirit and Carnival Splendor while operating in Australia as the functional onboard currency is AUD. 
 
Are there any discounts or other incentives offered with the purchase or use of the Carnival Gift Card?
No, not at this time. Discounts are posted on carnival.ourgiftcards.com whenever available.
 
Can I redeem a Carnival Gift Card as payment toward an existing booking?
Yes. payment is accepted on carnival.com, GoCCL.com, by contacting your travel agent or calling 1-800-CARNIVAL. 
 
How do I use the Carnival Gift Card?
The Carnival Gift Card is simple to use - by using the 16-digit card number and PIN number (which is located either on the back of the card under a scratch off or sent in a separate email for redemption), it may be applied on carnival.com as payment toward a cruise reservation, online pre-purchase of shore excursions, spa experiences, in-room gifts and shopping or toward your onboard Sail & Sign account, once you are on board,  
 
Where can I use the Carnival Gift Card?
It may be used online at carnival.com as payment toward a cruise reservation, online pre-purchase of shore excursions, spa experiences, in-room gifts and shopping or toward your onboard Sail & Sign spending account, once you are on board. You may also contact your travel agent or call 1-800-CARNIVAL to make payment toward a cruise reservation.     
 
Can I use a Carnival e-Gift Card for payment on my existing cruise or on board the ship?
Yes, an e-gift card is the same as the physical gift card. It can be used as payment toward a cruise reservation, online pre-purchase of shore excursions, spa experiences, in-room gifts and shopping or toward your onboard Sail & Sign spending account, once you are on board. If you are using the e-gift card on board a ship, please bring the document/paperwork with you that contains the 16-digit card number and PIN number. 
 
Is the Carnival Gift Card available in multiple currencies?
The Carnival Gift Card is only available in USD. Gift cards are not accepted on ships that sail with a functional onboard currency other than USD; therefore, gift cards will not be redeemable (or sold) on board Carnival Spirit and Carnival Splendor while operating in Australia as the functional onboard currency is AUD. 
 
Can a Carnival Gift Card be purchased online using a Canadian address?
No, a Carnival Gift Card cannot be purchased online using a Canadian billing address nor any address outside of the United States. 

Check Balance
 
Wondering how much is left on your gift card? 
Go online to carnival.ourgiftcards.com, Manage My Gift Cards and enter your gift card number.

Reload Information
 
What happens when the total card value is used? Should I throw the card away?
Once you run out of funds on the Carnival Gift Card, you may not add additional funds. The card may then be discarded. 
 
Can I add funds to my Carnival Gift Card online?
You may not add funds to your gift card online as the gift card is not reloadable.

Denominations 
 
Are Carnival Gift Cards sold in specific denominations?
The gift card offers flexibility in denomination value. A gift card may be purchased for a minimum value of $100.00 up to a maximum as large as a $1,000.00 balance on the gift card, so it's the gift that can keep on giving.

Where to Purchase 
 
Where can I purchase a Carnival Gift Card?
Gift cards may be purchased online at carnival.ourgiftcards.com or on board the Carnival Cruise Line fleet, at Cherry On Top and Special Occasions Shops as well as through over 9,000 retail locations across the United States. Gift cards are not accepted on ships that sail with a functional onboard currency other than USD; therefore, gift cards will not be redeemable (or sold) on board Carnival Spirit and Carnival Splendor while operating in Australia as the functional onboard currency is AUD. .
 
Methods of Payments and Limits | Using a Gift Card to Purchase Another Gift Card
 
What forms of payment do you accept to purchase a gift card?
We accept the following credit cards: Visa, MasterCard, American Express, Discover, Diner's Club, JCB and CUP. We do not accept merchandise credits as a form of payment when purchasing a gift card.
Please note: We cannot accept a credit card for payment with a P.O. box billing address nor ship a gift card to a P.O. box address. 
 
Are there any limits on the number of cards that can be purchased?
The gift card offers flexibility. You may buy as many gift cards as you like, as often as you like. The maximum cards purchased in a single online transaction are 5 gift cards. You may purchase a gift card for a minimum of $100.00 and carry as large as a $1,000.00 working balance on the gift card.
 
Are checks and/or cash acceptable forms of payment to purchase a gift card?
No. Only credit cards and debit cards are acceptable forms of payment.
 
Can a Carnival Gift Card be used to purchase another Carnival Gift Card?
No, a Carnival Gift Card cannot be used to purchase another Carnival Gift Card.
 
Can I use a non-Carnival Gift Card (American Express, Visa gift card, etc.) be used to purchase a Carnival Gift Card?
Yes.

Consolidating Gift Card Balance  
 
Can I consolidate my Carnival Gift Cards onto one Carnival Gift Card?
No, you may not consolidate your Carnival Gift Cards onto one gift card.

Number of Cards Allowed on One Transaction 
 
How many Carnival Gift Cards can I use during one transaction/purchase?
On carnival.ourgiftcards.com, you can place an order for up to 5 gift cards in one payment transaction; you may redeem multiple gift cards per transaction (9 cards per session).
 
Telephone and Online Orders 
 
May I purchase a Carnival Gift Card by phone?
No, the Carnival Gift Card cannot be purchased by phone -- they can only be purchased online at carnival.ourgiftcards.com or on board our Carnival Cruise Line fleet as well as through over 9,000 retail locations across the United States. Gift cards are not accepted on ships that sail with a functional onboard currency other than USD; therefore, gift cards will not be redeemable (or sold) on board Carnival Spirit and Carnival Splendor while operating in Australia as the functional onboard currency is AUD. 
 
Can I purchase a Carnival Gift Card online?
Yes, you can purchase a gift card online at carnival.ourgiftcards.com.
Please note: We cannot accept a credit card for payment with a P.O. box billing address nor ship a gift card to a P.O. box address. 
 
Can I use a gift card as tender for a phone order?
Yes, you may use a gift card as tender for phone orders as it relates to payment for a cruise reservation only. 
 
Can I use my Carnival Gift Card online to make purchases?
Yes, you can use the gift card on carnival.com toward a cruise reservation, online pre-purchase of shore excursions, spa experiences and in-room gifts and shopping. 
 
Dormancy Fees 
 
Will any Service or Dormancy Fees be charged to my Carnival Gift Card?
No, there are no dormancy or service fees currently assessed to any Carnival Gift Card.

Expiration Policy  
 
Does my gift card expire?
Standard gift cards have no expiration date. Promotional gift cards may carry an expiration date which will be printed on the front of the gift card.

Cash Back, Card Returns and Return Merchandise 
 
Can I receive a refund on funds I have placed on my Carnival Gift Card?
No, gift cards are not refundable or redeemable for cash, except where required by law. Gift cards are redeemable for cruise reservations or on board spending only and there is no cash back.
 
Can I receive a refund on any unused portion of the Carnival Gift Card amount that was applied towards my Sail & Sign account while on board?
Any unused portion or overage of the gift card that was applied toward your Sail & Sign account will be issued in the form of another Carnival Gift Card.
 
Can I return an item purchased using a Carnival Gift Card?
Yes, Gift cards are not refundable or redeemable for cash, except where required by law. Return the item along with the receipt and the purchase value will be credited to a new Carnival Gift Card.
 
What is the Carnival Gift Card return policy?
Once activated, gift cards may not be returned or resold; resale or attempted resale is grounds for seizure and cancellation of the gift card without compensation. Gift cards are not refundable or redeemable for cash, except where required by law.

Gift Card Transaction Disputes  
 
I'm certain my gift card balance is incorrect - can you review the transactions on the card with me?
Yes, Customer Service has access to review transactions with you. Please contact 1-866-270-1064.
 
I didn't make that transaction - can the amount be credited back to my card?
Yes, we will process an adjustment to your card's total balance within 48 hours; Customer Service has access to review transactions with you. Please contact 1-866-270-1064.
 
I made a purchase online, the order did not go through; however, the funds were removed from my card. What do I do?
Customer Service has access to review transactions with you. Please contact 1-866-270-1064. If an error is found, we will process an adjustment to your card's total balance within 48 hours.
 
If I have questions regarding my gift card transactions, who would I contact?
You will need to contact Customer Service who has access to review gift card transactions. The contact phone number for the Gift Card Fulfillment line is 1-866-270-1064 and a representative will assist them.
 
Lost or Stolen Cards or Damaged Cards  
 
I lost my Carnival Gift Card / my Carnival Gift Card was stolen, but I have the gift card number. Can you cancel or replace the card?
No, the gift card is just like cash. Unfortunately, if the card is lost or used without your permission, we are unable to cancel or replace it. If you do have the gift card number, you can still redeem the card value online at carnival.com.
 
My card doesn't work. What do I do?
Contact Customer Service at 1-866-270-1064.
 
My card no longer works. Can it be replaced?
No, lost, stolen or damaged gift cards will not be replaced; you can still redeem the card value online at carnival.com using the 16 digit card number or directly on board toward your Sail & Sign account.

Additional  Questions
 
What happens to the existing gift certificate dollars?
Effective December 5th, 2012, the Fun Ship Dollar and Scrip Dollar certificate programs will be discontinued. All certificates purchased prior to December 5th, 2012 will be honored and processed accordingly.
 
Once I purchase my gift card online, how long will it take for me to receive it?
The shipping options are regular US mail (approximately 7 business days within the US) at no cost; priority 3-5 business days or 2 business days shipping (excluding weekends and holidays). International guests are not able to purchase a physical Carnival Gift Card if using any address outside of the United States. 
 
Can I apply my gift card towards my booking as an onboard credit prior to embarking the ship?
No, to apply your gift card as an onboard credit, you must do so on board at one of the Sail & Sign kiosks or at the Guest Services Desk.
 
Is there a cut-off time to purchase a Carnival Gift Card prior to sailing?
No, since you have the option to purchase an e-gift card, you may purchase an e-gift card up to the day of sailing.
 
Can a travel agent use gift cards on GoCCL.com?
Yes, there is an option to select Gift Card as payment type on GoCCL.com.
 
Does the gift card have an expiration date? If so, what happens once the card expires?
Standard gift cards have no expiration dates. Promotional gift cards may carry an expiration date which will be printed on the front of the gift card. In such cases, after the expiration date any unused portion is lost.
 
If I apply my gift card on carnival.com for an amount that is greater than the available balance, will I receive an alert message?
When applying gift card payments on carnival.com, an automated process checks both the available balance on the card as well as the pending amount to be paid. You will be shown the amount(s) to be charged to your gift card(s) before submitting the payment transaction.
 
Can gift cards be applied towards the deposit?
Yes, gift cards are a form of payment and can be used towards deposit and final payment. Gift card payment is currently accepted on carnival.com on the payment page when creating a new booking.
 
Can I use my gift card to set-up my onboard spending (Sail & Sign) account?
No, you must use cash or a credit card to establish your onboard spending account. The gift card can then be applied towards your Sail & Sign account at the Guest Services desk.
 
Can I use cash onboard to purchase a gift card?
Yes, you can use cash to purchase gift cards at the Guest Services desk.
 
Can a travel agent purchase a Carnival Gift Card for a guest to use towards the balance due on their cruise? Will this violates Carnival`s Pricing Policy?
A travel agent could buy a gift card for a guest but this gift card cannot be used as an incentive to buy a cruise from them (either advertised or unadvertised) as this breaks Carnival Pricing Policy. They can buy a gift card as a “Thank You” for buying a cruise or as a birthday gift for a loyal customer etc., but not as an incentive to buy the cruise (the rationale is that this is a cash equivalent and is seen essentially as rebating the price of the cruise).
 
Which shipping service is used for 2-day mail for gift cards?
We are using USPS Priority and FedEx for the expedited service. We cannot ship a gift card to a P.O. box address. 
 
What is the Gift Card tin?
The Gift Card tin provides you the opportunity to 'gift wrap' a Carnival Gift Card at an additional charge of $1.99. Orders including gift card tins can be delivered to only one address and must be via expedited shipping. At least one gift card must be purchased to order a Gift Card Tin; the total order of Gift Card Tins cannot exceed the maximum number of gift cards ordered.

Gift Card

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