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Carnival's HUB App

Published 08/06/2021 09:31 PM   |    Updated 08/06/2021 09:44 PM

In today’s world, smart phones provide a great platform to help our guests make the most of their cruise vacation and Carnival's HUB App enhances our guests’ pre-cruise and onboard experience. 

Which ships offer the Carnival HUB App?
All of our ships are HUB App capable.

Where do the features of the App work?
Some features are available before your cruise but more functionalities become available once on board your Carnival ship.

What does the Carnival HUB App do?
The following features are available at the touch of your fingertips, before your cruise and while on board your Carnival ship.

Before Your Cruise:

  • Plan your cruise
  • Purchase gifts and services
  • Schedule spa treatments
  • Book shore excursions
  • Purchase WiFi plans
  • Schedule dining reservations for specialty restaurants
  • Complete Online Check-In
Embarkation Day:
  • Guests will be able to check-in for their cruise via the HUB App with the ability to submit necessary health information, including a health questionnaire and other time-saving steps prior to departure, and new safety content, including new notifications to help guests complete their muster check-in on board.
During Your Cruise:
  • Onboard Chat Access: The opportunity to chat with family & friends on board all cruise long from the comfort of your deck chair (this feature is limited to ages 13 years and older; for safety reasons, parents and guardians must give consent within the app for a guests 12 years and younger to activate onboard chat.) 
  • What's Happening:
    • A day-by-day schedule of hundreds of onboard events, available for the full cruise as soon as you embark. Includes a 'favorites' feature that also allows guests to see which events their sailing companions will attend.
    • A day-by-day schedule of onboard youth programming and activities with the ability to "like" favorites to receive reminders and updates. In addition, a variety of family-friendly programming is highlighted such as Build-A-Bear Workshop at Sea, Seuss at Sea, Zumbini and outdoor attractions. 
  • Food and Beverage:
    • A comprehensive list of delicious dining options, dining-related events, enticing refreshment venues and beverage-related events.
    • Menus for all shipboard dining and beverage offerings will be available in a digital form using QR codes. 
    • Guests can make dining reservations for specialty restaurants and dining check-in functionality to dining venues as well as ‘Your Time Dining’.  
    • Food Delivery: In addition to the ability to order pizza and beer for delivery to almost anywhere on board, we have expanded this function to include the delivery of a variety of culinary and beverage offerings. We deliver to your stateroom as well as your deck chair by the pool! (Fees apply).
  • Deck Plans: Searchable deck plans with key areas highlighted, providing a comprehensive layout of the ship’s various on-board offerings.
  • Account Balance: Real-time information on guests’ current Sail & Sign shipboard account balance.
  • Pixels Photos: On ships that feature Pixels Digital Photo Gallery, you will be able to view your photos on the app and order digital or print copies.
  • Advance Reservations for spa treatments and shore excursions
  • Youth program check-in and check-out information
  • And much more!!
What's coming in the future...
Virtual Reservations & Queuing: Guests will soon be able to reserve seats virtually for various venues on board and be alerted when it is time to arrive for their function.  Additionally, guests will be able to check-in to virtual queues for select locations on board, including guest services, and be alerted when their place in line is ready.  Guests will also leverage the HUB App to reserve tickets for BOLT, the first roller coaster at sea debuting on Mardi Gras.
What is the App name ? How can I download it?
The name of the App is Carnival HUB app. Look for the app on Google Play and iTunes to download. You can also download the App from Carnival's website by clicking here.
Is the Carnival HUB app free?
The App is free to download and use on board.  For a small additional fee ($5 USD per user, for the voyage) the HUB App offers chat.
Do I need internet access to use the App? Do I  have to pay roaming?
The app works with the ship’s free Wi-Fi. The ship’s free Wi-Fi can only be used to access the Hub App. To access sites and services outside of the Hub App, guests will need to purchase one of the Wi-Fi plans. 
How do I login to the Carnival Hub App? Where can I find my folio?
You may log in before your cruise using your account or your booking details. If you try logging in once you are on board your Carnival ship, you will need your folio number (found on your Sail & Sign card) and Date-of-Birth. 
Can we do a group chat?
Yes, that is supported up to a maximum of 50 people on one thread. 
Can minors use chat?
Chat Access is limited to ages 13 years and older; for safety reasons, parents and guardians must give consent within the app for a guests 12 years and younger to activate onboard chat.
What devices does the App work on?
  • IOS/Apple iPhone versions supported: IOS 11.0 and up  - this includes iPods
  • Android/Google versions supported: 7.0 (aka Nougat) and up 
Can I use my tablet to run the Carnival Hub App?
Although the App is not optimized for tablets, it will function on both Android and Apple tablets.
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